Refund policy
Return & Refund Policy
Thank you for shopping with us. We strive to provide you with the best products and customer experience. Please read our policy carefully before making a purchase.
1. Return Window
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order number or receipt) is required.
3. Return Process
To initiate a return:
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Contact us within 3 days of delivery at trendixo993@gmail.com
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Provide your order number and clear photos of the item (if damaged or defective).
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Once approved, we will provide return instructions.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photo/video proof. We will offer a replacement or full refund at no additional cost.
5. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping charges (if any) are non-refundable.
7. Order Cancellations
Orders can only be canceled within 12 hours of placing the order. After this period, cancellations may not be possible as the order may already be processed.
8. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your payment provider, as processing times may vary.
If you still need help, please contact us at trendixo993@gmail.com
Contact Us
For any questions regarding returns or refunds, please email us at:
trendixo993@gmail.com
By placing an order with us, you agree to this Return & Refund Policy.